Question 1

What is SMART CARE TV?

Accepted Answer

SMART CARE TV is a reminder and notification application that allows users to send temporary notes and reminders from a mobile device to a designated TV.

Question 2

How does it work?

Accepted Answer

Install the TV application, use the Device ID shown on the TV to connect your mobile device, and send reminders from your phone.

Question 3

Do I need an email login on the TV?

Accepted Answer

No traditional email/password login is required on the TV application.

Question 4

Can I use SMART CARE TV at home?

Accepted Answer

Yes. SMART CARE TV can be used for family and household reminders.

Question 5

Can businesses use it?

Accepted Answer

Yes. Businesses can use it for meeting reminders, temporary announcements and shared-screen notices.

Question 6

Can I use multiple TVs?

Accepted Answer

Yes. Multi-device plans are available for customers who want to use SMART CARE TV on multiple designated TVs.

Question 7

What happens if I replace my TV?

Accepted Answer

Contact our support team. After verification, the previous device can be deactivated and the replacement device can be activated under the eligible subscription.

Question 8

Are my notes stored permanently?

Accepted Answer

SMART CARE TV is designed for temporary reminders rather than permanent message storage.

Question 9

What happens when a reminder expires?

Accepted Answer

The reminder is removed from the active TV display after its configured display period.

Question 10

Why didn't my reminder show up on the TV screen?

Accepted Answer

A few common reasons a reminder might not display:

• The TV was completely powered off or unplugged at the scheduled time.
• The TV wasn't connected to the internet at the scheduled time.
• The app was closed, force-stopped, or removed from background processes.
• Background permissions or notification settings for the app were restricted in your TV's system settings.
• The app was undergoing a scheduled update at that time.

To avoid missed reminders, make sure the app has background/autostart permission enabled in your TV's settings, and keep your TV connected to the internet. For anything time-critical, we recommend also keeping a backup reminder (like a phone alarm).

Question 11

Is there a free trial?

Accepted Answer

Eligible customers may receive a 24–48 hour free trial.

Question 12

How do I request a trial?

Accepted Answer

Complete the Start Free Trial form and our support team will contact you.

Question 13

What happens after I purchase?

Accepted Answer

Our support team will contact you after payment confirmation to assist with activation.

Question 14

Are subscriptions recurring?

Accepted Answer

Yes. All SMART CARE TV plans are recurring subscriptions. After the selected billing period ends, your payment method will be automatically charged for the next billing period unless you cancel beforehand.

Question 15

How do I cancel?

Accepted Answer

Contact our support team at any time to cancel. Cancellation stops future automatic renewals at the end of your current billing period.

Question 16

Can I get a refund?

Accepted Answer

Eligible purchases may qualify for a refund under our 3-day Refund Policy.

Question 17

What if my TV does not directly support the application?

Accepted Answer

A compatible external Google TV or Android TV device may allow you to use SMART CARE TV on your existing television.

Frequently asked questions